Just What the Doctor Ordered
House calls may have gone the way of the country doctor, but physicians continue to be pioneers in the field of mobile technology. Physicians, for example, were one of the first groups to test out...
View ArticleAdvancing Texting for the Contact Center
Last week, we explored texting within the contact center realm. As texting becomes more prevalent in the contact center, there will be a lot of interesting use cases for expanding text as a customer...
View ArticleAre Carriers Too Obsessed with Five 9s?
The NFV World Congress in San Jose was all about disrupting the current state of telecommunications. So I actually wasn’t too surprised when I heard, in my opinion, a very controversial comment that...
View ArticleMedia Servers by the Numbers
Much has been written about media servers and their benefits. In this two-part blog, I’d like to talk about this cool infographic we developed to discuss the roles of media servers for both operator...
View ArticleFrom 0 to SIP: Driving Revenue Faster with Converged SIP Services
If you’re a communications service provider (CSP), you’re not talking about whether to move to SIP (Session Initiation Protocol) communications, but when and what services to move. As an industry,...
View ArticleWhy You Need WebRTC Server-Side Media Processing
WebRTC—designed to deliver voice and video communications via built-in browser support—has emerged as an ideal way for business users to communicate in realtime with colleagues, partners and customers....
View ArticleFive Best Practices for Revenue Assurance
Despite the rise in communications consumption—more devices, more data traffic, more messaging—communications service providers (CSPs) aren’t necessarily seeing more revenue. In many cases, average...
View ArticleA Message for the Future: USSD Is More Important Than You Think
Any conversation around the future of mobile communications eventually comes down to messaging: How Short Message Service (SMS) and Multimedia Message Service (MMS) are replacing voice through services...
View ArticleThe WebRTC Button Soup and its Missing Ingredients
WebRTC is like a button soup. There’s an elusive promise that requires more ingredients to be fulfilled. A stranger gets into town. He is hungry. He wanders into a nearby guest house asking to fill his...
View ArticleWhy Being “On Call” Is More Than Just a Call…
As I noted in an earlier blog, Just What The Doctor Ordered, hospitals and physicians have been at the forefront of communications technology since the 1950s when mobile pagers were first introduced....
View ArticleWill VoLTE bring about a new business model for voice?
Voice over LTE promises to deliver an improved end-user experience, but the technology presents operators with some fundamental challenges ranging from deploying IP Multimedia Subsystems (IMS) to the...
View ArticleVideo and Voice over LTE/ WiFi Requires a Media Server
With the LTE World Summit coming up next week, there will be much discussion about voice and video over LTE, as well as voice and video over WiFi. I’ll be writing some blogs about those topics in the...
View ArticleCarriers Hear Opportunity Knocking with Voice-Enhanced Messaging
Voice and messaging are the two most popular communications applications in the world. Every day, tens of billions of Short Message Service (SMS) and Multimedia Message Service (MMS) messages go back...
View ArticleSix Ways That Video Can Spice Up Your Legacy Applications
For years, science fiction authors have anticipated video calling as the preferred mode of communications for the future. Well, welcome to the future. Thanks to applications like Skype and FaceTime,...
View ArticleIt’s VoLTE Time
It’s Voice over LTE (VoLTE) time. As we all know, the numbers of LTE networks and subscribers have been growing tremendously; the former, for instance, is expected to reach 460 by the end of 2015. And...
View ArticleBuddy, Can You Spare a Dime?
Okay, so maybe you’re not old enough to remember when phone calls cost a dime, but chances are you still remember the common sight of pay phones on the sidewalks and, in the 1990s, a never-ending...
View ArticleMVNOs Say “Yes” to the Virtualized Future
The life of a mobile virtual network operator (MVNO) can be a precarious existence. Most MVNOs do business in mature and saturated markets against aggressive competition from traditional mobile network...
View Article5G and NFV – Part 1: Rethinking the Mobile Infrastructure
Just as early pioneers of the western frontier forged through uncertain peril in uncharted lands to discover new territories, the fifth generation (5G) mobile communication network architecture and...
View ArticleTwenty-First Century Fax
In the Doors song, “Twentieth Century Fox,” Jim Morrison begins with the line, “Well, she’s fashionably lean…” In a rare bit of prognosticating—could Jim Morrison be a poet and a prophet?—he might just...
View Article5G and NFV – Part 2: 5G Objectives, Demands and Key Features
Specifications groups and technologists are defining the key objectives, demands and features of 5G based on new applications and services intended to be supported. So what does 5G enable that we don’t...
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